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1.       Log on to the SAP Marketplace using an OSS ID with Administration rights –

          http://service.sap.com/message.

2.       On the Create Customer Messages screen, click on the Start Message Wizardbutton.

3.       On the Customer messages – Create screen, click the Select a Systembutton.

4.       On the System Selection popup, click on the + sign next to Show systemsto see a list of your SAP systems registered with SAP.  From the expanded list of system, click on the radio button just left of the <SID> for which you are reporting the problem.  Click the Choose button and you will be returned to the Customer messages – Create screen.

5.       On the Customer messages – Create screen, click on the radio button to the left of the System type which has the problem:  development system,test system, or production system.  From the Release dropdown, select the appropriate SAP software release. Click the Continue hyperlink.

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Before opening a service connection for SAP, be sure that the SAPAG client has been added to the appropriate SAP system and Client, and that a Security Audit Trace has been activated for the SAPAG ID.

Before a Service Connection to a SAP server via your saprouter can be created, the saprouter must run the LOP – Line Opener Program – to initiate the mode of SAP connection.  Please LOPInstalltion.exe on your saprouter server before trying to add and open any Service Connections.

1.       Log on to the SAP Marketplace using an OSS ID with Administration rights –http://service.sap.com/serviceconnection.

2.       On the Service Connections screen, click the Service Connections button.

3.       On the Service Connections – Overview screen, scroll down the page and find the SAP instance you want to open.  Click on the red X in that instance’s line.

4.       In the Enter Data for the system’s semi-automatic opening popup, set the days, hours, and minutes you want the service connection to stay open. Click the Continue button.

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