Reporting a Problem to SAP

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1.       Log on to the SAP Marketplace using an OSS ID with Administration rights –

          http://service.sap.com/message.


2.       On the Create Customer Messages screen, click on the Start Message Wizardbutton.


3.       On the Customer messages – Create screen, click the Select a Systembutton.


4.       On the System Selection popup, click on the + sign next to Show systemsto see a list of your SAP systems registered with SAP.  From the expanded list of system, click on the radio button just left of the <SID> for which you are reporting the problem.  Click the Choose button and you will be returned to the Customer messages – Create screen.


5.       On the Customer messages – Create screen, click on the radio button to the left of the System type which has the problem:  development system,test system, or production system.  From the Release dropdown, select the appropriate SAP software release. Click the Continue hyperlink.

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SAP Hardware key

When a SAP instance is first installed, it comes with an automatical four week license.  But you can’t install any kind of SSCR key on a termporary instance, so it is best to get the permanent license key immediately.

 

The license key request process has been drastically overhauled by SAP over the past.  Normally, if you request a new SAP license key, the information will be e-mailed to you in the form of a script.  But in case you don’t receive this e-mail promptly, it is important to know how to obtain the newly generated key “the old-fashioned way”.

 

Finding Your hardware key 


1.               Log on to the server containing the new SAP system as <sid>adm.

2.               Type the following, pressing enter when you are done:

 

saplicense -get

 

3.               You will see a line reading “saplicense: HARDWARE KEY = XXXXXXXXXXXXXX”. Make note of this information before pressing Enter.

4.               You may now log off the server.

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